After creating a new Policy and before trying to view the results, make sure to verify several things:
Check these things:
Has the site been crawled since the new Policy was created?
select Settings in the top, right menu
locate the row containing the Site using the new Policy
check the Enabled column to ensure it says Yes
check the date in the Last Crawl column and make sure it is AFTER you created the new Policy
if the date is BEFORE you created the new Policy, click the Crawl button located at the end of the row
Has the site been analyzed since the new Policy was created?
Check the last analyzed date:
navigate to a page that uses the new Policy
hover over the Analyze button in the upper right corner
the Last finished date will show you the last analyzed date
Has the Policy category changed since it was created?
Check the Policy category:
select Settings in the top right menu
from the left-side menu, under Account Check Settings select Policies
select the name of the new Policy
select the Advance tab to locate the Category field
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